Technology

Samsung Egypt Issues Recall of Galaxy Note 7 Over Exploding Batteries

Samsung Egypt Issues Recall of Galaxy Note 7 Over Exploding Batteries

39621045_-_24_08_2016_-_samsung_elec-smartphones_1

Samsung has issued an official recall in the United States and South Korea where several of its new Galaxy Note 7 handsets have reportedly exploded either while charging or shortly thereafter.

While Samsung has yet to officially recall the device in other countries, the mobile giant is expected to do so in the coming days and has already advised concerned owners to contact service centers in their areas if they wish to replace the device with a new one or seek a refund.

While Samsung Egypt was advertising the Note 7 on its Facebook page until as recently as September 3, even going as far as denying any problem exists, administrators on Facebook have officially recognized the exploding battery issue and have informed concerned customers to contact service centers in Egypt.

Samsung Egypt has also advised that customers are able to contact live support or 16580 for any help or advice with how to proceed.

Reports of the phone exploding emerged late last week, with more than 30 cases in the United States and South Korea. On Monday morning, one phone exploded in Australia’s western city of Perth, resulting in slight damage to the hotel room where it was charging. Samsung immediately contacted the owner and promised to cover all costs.

“There was a tiny problem in the manufacturing process, so it was very difficult to figure out,” the President of Samsung’s mobile business Koh Dong-jin said about the recall, which is set to cost Samsung more than USD 1 billion.

“It will cost us so much it makes my heart ache. Nevertheless, the reason we made this decision is because what is most important is customer safety.”

Go-Go Car: The Latest Ride-Sharing App To Hit Egypt’s Market
Telecom Egypt Secures 4G License, Bringing 4G Speeds Closer to a Reality in Egypt

Subscribe to our newsletter


Technology

More in Technology

YouTube Launches Its Music and Subscription-Based Video Streaming Platforms in Egypt

Egyptian StreetsJune 16, 2020

Kahk for a Cause: This Egyptian Startup Delivers Kahk to Your Doorstep

ES BuzzMay 17, 2020

How Businesses Have Adopted Online Work Culture & How it Can be Further Implemented Down the Line

Mary AravanisApril 9, 2020

Top 15 Inspiring Egyptians of the Decade in Business and Entrepreneurship

Egyptian StreetsMarch 21, 2020

How Social Media is a Double-Edged Sword When it Comes to Start-Ups and Small Businesses

Mary AravanisFebruary 27, 2020

Google Injects 1M USD Into Arabic Digital Skills Program, Improves Arabic Search

Aya NaderDecember 11, 2019

Google Maps Launches ‘Motorcycle Mode’ for Millions of Two-Wheel Drivers in Egypt

Aya NaderDecember 10, 2019

Egyptian Women Absent as Spotify Reveals Consumers’ Top Artists

Egyptian StreetsDecember 9, 2019