Business
‘Today is the last chance to pay,’ is the message that induced panic for Mohsen Abdelkader, a customer who had fallen behind on an EGP 30,000 (USD 591.5) loan he took from a financing application to buy household appliances. It was the moment a convenient installment plan curdled into a near threat. When he called customer service to dispute interest charges that had ballooned past the size of his original loan, an employee at the application cursed at him instead…
