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Editor's Pick

Egypt is the second most ransomware-targeted country in Africa, accounting for 13 percent of all cyberattacks on the continent. As of 2025, the nation loses an estimated USD 4 billion…

Business

  What’s easier: fighting through crowds to go shopping, or just ordering online? Convenience at the tap of a button is officially beating the traffic lights and gridlock. That’s why…

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Opinion

Egypt as a Global Operations Hub: How It Got Here, and a Framework for Where It Goes Next

In 2003, a newly established subsidiary of Telecom Egypt called Xceed began its first contact center operations in Cairo, handling customer-facing communications for global companies. Its early contracts were straightforward: inbound voice support, handled in Arabic, English, and French. At the time, India, China, and Malaysia dominated the global outsourcing conversation, with Egypt not even on the map. Twenty three years later, the picture is unrecognizable. Egypt's digital export revenues reached $4.8 billion (252 billion…

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